PLACING YOUR ORDER
We are being an online shop for 5 years. Thousands of brides every year find their main dress in our store and absolutely happy that they have chosen us!
It means you can feel as confident as us about the purchase of your dream dress – and we’re confident because we know you’ll love it.
When you have chosen your dream dress, it’s time to get excited and start the process of creating of your dress with Mila Bridal!❤ Add to cart the dress you love. The page will ask you to indicate the color and dress style in some cases.
- Don’t worry about sizing at this time because we will send you the measurement guide in the next step. All dresses are made to measurе special for every bride.
- Once we have received your order, we’ll send you measurements guide and will answer to all of your questions
- Once we have received your details, we will check it carefully and contact to you back to double-check and confirm all details.
- On next step we start producing and you can relax and plan the rest of your big day :)
- Once you receive your dress, some alterations can be needed, especially if bride in process of loosing weigh for example. All alteration costs are covered by the Bride.
If you have any questions before or after ordering, feel free to email us. We accept some changes in dress - we can change the neck line, add or delete the sleeves, train, mix and match some details from our dresses ( for example combine top and skirt from different dresses) - for custom details please contact us before placing the order. Our email is firstname.lastname@example.org also you can text us via WhatsApp +79002812477_____________________________________________________________________________
TIMING AND DELIVERY
❤ Please give us 24-48 hours to respond to your inquiry.
- We need about 8-10 weeks to produce your wedding dress.
- We ship worldwide. Shipping time depends on destination and could take 7-14 days
- We prefer our brides to receive their dress at least one month before the wedding day. So we advise ordering your dress within 4-5 months of your wedding. If your wedding is sooner please contact us for rush approval
- We usually ship via DHL/UPS express , shipping fee is about 80USD, Buyers are responsible for any customs and import taxes that may apply.
WHEN YOU RECEIVE YOUR DRESS
- Please try on the dress as soon as possible without make-up.
- We highly recommend all our brides use our guide for taking their measurements ( we send it to you when you place the order)
- All our professional effort and care are to make your dress fit you well.
- Every dress is made to measure, however when you receive your dress you may need some alterations.
Because each body is exceptional, you might find that going to a local alterations shop is an easy way to make the dress fit exactly how you like it to fit, so please budget accordingly and plan for some alterations with the help of a local tailor.
- In the rare occasion you think we have made a mistake with the measurements, please send us a few photos, and we’ll happily ensure that it is fixed up at our cost. Unfortunately, we can only cover costs if the misfit is brought to our attention within 24 hours of delivery.
❤ Your dress is made specifically for you, so we can offer a refund just in 2 cases:
- The dress looks not as advertised
- The dress has quality problems, or we made mistake and you got not correct size
Fortunately, so far, this has not been a problem. And our aim is to make the bride happy, so we will make everything for it.
If, before you order, you would like to see more photos of your design - feel free to ask us.
STILL, HAVE QUESTIONS?
Feel free to contact as via email email@example.com